Sponsored Demo Lab: Presented by TripWorks - Say Hello to AI: The Future of Call Handling

Explore how AI is transforming the entire customer journey for tour and attractions operators, from the first website visit to post-tour follow-up. This session will highlight how AI-powered systems streamline phone interactions, analyzing call transcripts to uncover customer needs, automating routine inquiries, and providing real-time coaching tips. By enhancing each touchpoint in the journey, AI ensures smoother interactions and helps operators convert more inquiries into bookings.

You’ll get a live demo of bleeding-edge AI call agents in action. Watch as these AI-driven systems look up bookings, provide product information and real-time availability, add payments, and even confirm pickup locations—all in real time. These advanced capabilities show how AI can handle customer requests seamlessly, freeing up human agents to focus on more complex tasks.

Additionally, we’ll explore how AI integrates multiple communication channels—phone calls, emails, texts, and in-person visits—creating a cohesive experience throughout the pre-sale, booking, and post-purchase phases. By tracking customer interactions and attributing marketing efforts to platforms like Google Ads, TikTok, and Facebook, AI helps operators increase conversions and optimize their marketing strategies for greater success.