Your Next Employee Won't Have a Pulse — And That's a Good Thing?

What happens when a travel company stops thinking of AI as a tool and starts treating it as a workforce? In this session, we'll share how companies large and small are building "hybrid organizations”, people working alongside AI agents, and what that means in practice: which roles change, which decisions stay human, and how to avoid the chaos of uncoordinated automation. Whether you run 5 tours or 5,000, you'll leave with a concrete framework for thinking about where AI fits in your operation — and where it doesn't.